All orders are pre-orders and ship once produced. Due to widespread logistics delays and supply chain shortages brought about by the pandemic, sometimes we're unable to produce and ship garments within the expected timeline. With production and fulfillment being fully custom and done by hand, roughly 6-10 weeks is the norm to receive a tracking number right now. We're hoping to improve this timeline as the situation improves globally, but for now - please expect a delay and reach out to us with any questions.
We ship worldwide.
Currently, items are expected to ship an estimated 6-10 weeks after production begins (this timeline can vary). As soon as the drop ends, we submit for production as all items are custom made to order (which is why our drops are usually pre-orders). We will send an e-mail notification once these have been produced and shipped. You can see an example of the process here.
IMPORTANT: Please expect extended production and shipping times due to widespread logistics and supply chain delays brought about by the pandemic. For those ordering from outside of the US, shipping can take longer. Note: we are not responsible for any duty or custom fees incurred as a result of international shipping. Orders are not always guaranteed if there is a shortage in stock, in which case you will be fully credited or refunded.
We encourage you to follow us on our socials as we frequently post updates and progress pics as we work through them!
Returns and exchanges
Since all items are bespoke and made to order, we can not accept refunds, returns or exchanges.
Licensing & Bands
Yes, we always get permission from our bands. In fact, we often work closely with them to make sure they're happy with the designs we've created for them before launching.
The best way is either via our contact form or at email@example.com - we pride ourselves on our excellent customer service and generally respond within 24 hours if contacted this way. We don't recommend asking order-related questions via socials as they can get lost in our DMs!
Machine wash cold with like colors or alone. Only use non-chlorine bleach when needed. Tumble dry on low.
Note: all garments, whether tie dyed or not, will start to fade eventually. It's ultimately up to you to take care of your Shibori garment, and these are just some common steps you can take to prolong the lifespan of your item.
Due to the custom nature of our garments, the fabric we use varies depending on availability. If you're unsure of your size, we recommend you order one size up from your regular as the dye/wash process can cause some variation. We're unable to exchange or return hoodies due to sizing variation as the hoodies are made to order.