How does the ordering process work?
Every Shibori piece is made just for you! Here's how it works.
Once you place your order, you're all set! When the collection closes, our team carefully reviews all orders before sending everything off for production.
Each piece is custom-made to order, with many featuring unique details and hand-finished elements that make them truly special. Depending on the complexity of the designs, production times can vary, but we generally expect a 10-14 week turnaround.
Once your order is finished and on its way, you'll receive a shipping confirmation email with tracking information so you can follow its journey to your doorstep.
The best part is, there's nothing else you need to do! Go about your day, and before you know it, a little surprise will be arriving at your door. Something special, made just for you.
We believe good things are worth waiting for, and we can't wait for you to see yours!
Shipping Policy
Due to recent changes in tariffs implemented by the new administration, many retailers, including us, are experiencing increased stress across our logistics and supply chain. As a result, some orders may face unexpected delays.
We’re working closely with our partners to minimize the impact, and we truly appreciate your patience and understanding during this time.
If you have any questions or concerns about your order, please don’t hesitate to reach out to support@shiborithreads.com
We ship worldwide.
Returns and exchanges
We do not accept refunds, returns or exchanges, unless there are special circumstances, in which case you will incur a re-stocking fee. For any defects or damage, items are sold as-is and there is a 14-day return policy from the date of delivery. We highly recommend purchasing shipping protection to ensure your package is covered. We are not responsible for any duties and taxes incurred as a result of ordering.
Note: Variance in the dye pattern or print does not constitute defects. This is to be expected due to the bespoke nature of our garments. We highly recommend purchasing package protection as this will cover shipments that are lost, stolen, or damaged in transit.
Licensing & Brands
Yes, all collaborations are officially licensed.
Please reach out through our contact form for consideration.
General Support
Take note that the sizing chart in the item description may not be entirely accurate due to the wash and dye process. Order a size up if you are unsure of your size. We do not offer refunds, returns, or exchanges for garments that are ordered incorrectly.
Machine wash cold on the most gentle cycle. Hang dry. If the garment has chain drawstrings, remove before washing.
Note: all garments, whether tie dyed or not, will start to fade eventually. It's ultimately up to you to take care of your Shibori garment, and these are just some common steps you can take to prolong the lifespan of your item.